Zappos!

First a little background:  I have a confession to make... Hello, my name is Rachel, and I'm an avid online shopper.  Not that I actually buy lots of stuff online (or otherwise), I just love to look.  But when I do have to buy something, the first thing I do is look to see how much of a hassle it will be to buy it online, cause I don't have time to go to the store, what with lugging two little boys with me.

Now for my second confession... I have severe anxiety about calling people on the phone.  Not people I know, because they already know I'm an idiot, but other people don't!  My husband of course takes every opportunity that he can to make me call people for just this reason (to make me get over it... yeah whatever!).  So I avoid calling people at all costs...

So now my story:  I bought some shoes from the Zappos website.  Remember that I'm an idiot with memory loss? Yeah, well I put my old address for the shipping address (we haven't lived there in over a year... duh.).  I immediately (as soon as I clicked "buy now") realized my mistake, so I did the inevitable... I called customer service.  You know by now that I hated having to do this, and I could feel my heart racing as I dialed the number.  The recording picked up and this is when I realized how much I LOVE Zappos!  Prompt number 5 on their customer service line is the joke of the day.  No really!  I was so tempted to press 5, but then would have gotten distracted away from my original task at hand (I did call back afterwards to hear the joke... and have since called back a few times.  The number is 1-800-927-7671 if you wanna hear it for yourself).  So I pressed the appropriate button and spoke to the friendliest customer service person I've ever spoken to!  She didn't make me feel dumb in the least about not knowing where I lived!  I had a refund before I even hung up the phone! I love them!  So I went to their website and facebook pages to sing their praises. I am now a VIP member of their site, where I get free next day shipping on anything I buy from them... YAY!!

Here's the rest of the story.  Yesterday I was contacted by someone writing a book about the Zappos company asking me if I would be willing to share my experience with them in a book.  A book!!!  Hell yeah!!!  I've never been so excited about something so dumb in my life! (Ok, that's probably not true, I've been excited about LOTS of dumb stuff)  But still...

So that's my story about my new fetish.  Yep, doesn't take much to make me happy... Well, gotta go, got more shopping to do!